LumiCode Refund Policy

In the event that you need to return LumiCode Professional you must make your request within 90 days of purchase. Additionally, Lumikon Software, Inc. reserves the right to deny a refund if the original purchase can not be authenticated (no order#, non-matching order data, etc.).

Before asking for a refund, please let our customer service try to help. Contact us at support@lumikon.com.

How to Request a Refund

To request a refund, email us at support@lumikon.com. Include a detailed description of the problem—we may be able to fix it.

Your email must contain the following information:

• First Name
• Last Name
• Company
• Street Address
• City
• State/Province
• ZIP/Postal Code
• Country
• Phone
• Email
• License Key or Order Number

You'll be refunded the paid amount without fees.

Can I use LumiCode Professional after the refund is issued?

No, you cannot. After the refund is issued, you have no legal right to use LumiCode Professional. You must destroy all your copies of the program. Continuing to use LumiCode Professional would constitute willful infringement of the license agreement for which you and/or your company may be liable for civil damages.